Data Export
Exporting Your Data
clarife allows you to download a complete copy of all your data at any time: documents, images, screenshots, audio files and AI videos. This supports GDPR data portability requirements and serves as a personal backup. Large accounts get the export in several ZIP parts.
What Is Included
| Data type | Format | Description |
|---|---|---|
| Documents | JSON | All document content, blocks, annotations and metadata |
| Document images | Original files | Images from documents with their variants (annotated, enhanced, privacy-masked) |
| Screenshots | Original files | Screenshots from the repository (clarife capture) and their thumbnails |
| AI video generations | JSON + MP4 + MP3 + SRT | Generation metadata, the finished video, voice-over and subtitles |
| Branding | JSON + files | Branding settings and uploaded logos |
| Profile and subscription | JSON | Display name, preferences, plan |
| Shares | JSON | Share configurations and access settings |
| Support tickets | JSON + attachments | Ticket content and attached screenshots |
How to Export
- Open settings - Go to Settings > Data & Privacy from the dashboard sidebar.
- Request export - Click Request data export. The export appears in the list as “Pending”, then “Processing” with progress.
- Wait for processing - Exports are prepared in the background, usually within a few hours, at most within 7 days. You will receive an email when the export is ready.
- Download - Click Show parts and download each part with the Download button. Each part can be downloaded up to 3 times.
ℹ️ Info: The export includes all data associated with your account. If you are part of a team workspace, only documents you own or created are included.
Export Format
The export consists of one or more ZIP parts (each up to about 2 GB). Every part contains a clarife-export-YYYY-MM-DD/ folder with the same structure, so the parts can be extracted into a single directory:
documents/<id>-<title>/document.json- document content with annotations; amedia/folder next to it holds the images and their variantsscreenshots/- repository screenshots and thumbnailsgenerations/<id>/-generation.json,video.mp4,audio.mp3,subtitles.srtbranding/- logo files;brandings.json- branding settingsprofile.json,subscription.json,shares.json,support-tickets.json(with asupport-tickets/folder for attachments)manifest.json- list of every file in the export (part 1 only);_part.json- contents of the given part_errors.json- files that could not be included (only if there were any, in the last part)
⚠️ Warning: Export files may contain sensitive information. Store the downloaded archives securely and delete them when no longer needed.
💡 Tip: You can request a data export at any time, as often as you need. One export can be in preparation at a time.
How long does the export take?
Exports are prepared in the background, part by part. They are usually ready within a few hours, at most within 7 days (large accounts with many videos take longer). You can follow the progress in settings, and we'll email you when the export is ready. The parts are available for download for 14 days, each up to 3 times.
Does the export include AI-generated videos?
Yes. For every generation we include the metadata (scenario, settings, status), the finished MP4 video, the MP3 voice-over and the SRT subtitles. Videos usually end up in the last parts of the export.
Can I import the exported data back into clarife?
Data export is designed for portability and backup. There is currently no bulk import feature. Contact support if you need to restore data from an export.
Is this compliant with GDPR data portability?
Yes. The export provides all personal data in structured, machine-readable JSON format together with the files, fulfilling GDPR Article 20 data portability requirements.