Billing FAQ
How do I upgrade my plan?
Go to Settings > Billing and click Upgrade. Choose Pro or Business, select monthly or yearly billing, and complete the checkout via Paddle. Your new plan activates immediately.
Can I get a refund?
Refund requests are handled on a case-by-case basis. Contact support@clarife.app within 14 days of your purchase. Paddle, our payment processor, handles the refund process.
How does yearly billing work?
Yearly plans are charged as a single upfront payment for 12 months. Yearly billing is cheaper than monthly - see current prices on the pricing page. You can switch between monthly and yearly at any time from your billing page.
What happens when my trial ends?
After the 14-day trial, your account reverts to the Free plan. You keep all your documents, but features exclusive to Pro (unlimited docs, share protections, enhancer, etc.) become unavailable. You can upgrade at any time to restore access.
How do AI Video credits work?
AI video generation requires AI Video credits. Every account gets 3 free generations - independent of the trial. Additional credit packs are available in Settings > Billing - see current prices on the pricing page. Credits do not expire and are available on all plans, including Free.
What payment methods are accepted?
clarife uses Paddle as the payment processor. Paddle accepts credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. Available methods vary by country.
How do I cancel my subscription?
Go to Settings > Billing and click Manage subscription. From the Paddle management page, select Cancel subscription. Your plan remains active until the end of the current billing period.
What happens if my payment fails?
If a payment fails, your account enters a 14-day grace period. During this time, all features remain accessible. You will receive email reminders on days 1, 7, and 13. If the payment is not resolved within 14 days, your account downgrades to the Free plan.
Are prices shown with or without tax?
Prices displayed on the website and in the app are net (before tax). Applicable VAT or sales tax is calculated at checkout based on your billing address.
Can I use a coupon or discount code?
Yes. Enter a coupon code during checkout, or visit the pricing page with a ?coupon=CODE URL parameter to auto-apply the discount.
Where can I download my invoices?
Go to Settings > Billing and click Invoices. Paddle generates invoices for all transactions, downloadable as PDF.