Knowledge Base overview

A Knowledge Base turns your shared tutorials into a public help portal — with a category tree, search, and your branding. Instead of sending individual links, you give your audience one address where they find all your documentation:

Every entry in a Knowledge Base is an existing share link. You publish a document the way you always do, then add it to the base with one click — the content stays in one place, updated in the editor.

ℹ️ Info: Knowledge Base is available on the Business plan.

• Help center — Product documentation for customers — with categories and search.
• Team knowledge base — Internal procedures and how-tos behind an email verification gate.
• Customer onboarding — Structured onboarding guides under a single address.

• Category tree — up to 3 levels of nesting, with icons and colors.
• Search — covers titles, descriptions, and article content, with partial-word matching.
• Public or internal access — open to everyone, or behind email verification.
• Branding — logo and accent color from your branding repository.
• Custom domain — the base also works under your own domain at the /kb/... path.
• API and MCP — manage the base programmatically or through an AI agent.

💡 Tip: Multiple bases come in handy for multilingual documentation — each base has one content language, so e.g. an English and a Polish version are two separate bases.

1. Create a base — In the dashboard, open Knowledge Base and walk through the creator — creating a base.
2. Add categories and entries — Build the structure and attach your shared documents — categories and entries.
3. Configure access — Decide whether the base is public or behind email verification — access and gates.
4. Share the address — Send your audience the clarife.app/kb/your-slug link, or use your custom domain.

No. An entry points to an existing share link — when you update the document in the editor, the changes show up in the Knowledge Base right away.

Knowledge Base requires the Business plan. After a downgrade the public address stops serving content — your configuration is kept and comes back when you return to Business.

Yes — members with the Manage Knowledge Base permission can edit the workspace owner's bases. You grant the permission in team settings.

You decide with the indexing toggle in the base settings — see appearance and domain.