Terms of Service

§1. Definitions

The following terms used in this document have the meanings defined below:

Service

The clarife platform available at clarife.app and my.clarife.app, enabling the creation, editing, sharing, and export of step-by-step tutorials.

Operator

Tomasz Sawko, a natural person based in Warsaw, Poland, operating the Service. Contact: support@clarife.app.

User

Any natural or legal person using the Service, regardless of whether they hold an Account.

Customer

A User who holds a registered Account in the Service.

Account

A registered Customer profile created via email and password, magic link, or OAuth provider (Google, Apple, GitHub).

Document

A tutorial created within the Service, consisting of text blocks, screenshot blocks, code blocks, table blocks, and annotation layers.

Project

An organizational folder for grouping Documents within the Service.

Workspace

A team space enabling resource sharing among members (available on the Business plan).

AI Generation

The process of creating a video tutorial from a Document using AI scenario generation, text-to-speech synthesis, and video rendering.

Share

A published link to a Document, optionally protected by password, email gating, domain restriction, or expiration date.

Embed

Embedding a Document on an external website via iframe, widget, or popup.

API

The programmatic interface to the Service (REST API), enabling management of Documents, Projects, and other resources via API keys.

Webhook

An automatic HTTP notification mechanism sent by the Service to a Customer-specified URL in response to events.

Subscription Plan

The tier of service (Free, Pro, or Business) determining available features, limits, and conditions of Service use.

clarife capture

The desktop application for macOS, used for capturing screenshots and syncing with the Service.

Terms

This document.

§2. General Provisions

These Terms of Service define the rules for using the clarife platform. The Service is governed by Polish law. Use of the Service is voluntary and constitutes acceptance of these Terms. The Operator provides services electronically within the meaning of the Polish Act of July 18, 2002, on electronic services. The Service is intended for users aged 16 and above. Persons under 18 may use the Service only with the consent of a legal guardian.

§3. Scope of Services

The Service enables Customers to:

• create step-by-step tutorials using screenshots, text, code, and tables in a block-based drag-and-drop editor
• annotate screenshots with graphic tools (arrows, highlights, text labels, blurs, numbering, and more)
• enhance screenshots (device frames, backgrounds, custom backdrops) — scope depends on the Subscription Plan
• organize Documents into Projects and folders
• export Documents to PDF, Markdown, HTML, and interactive presentations
• share Documents via links with access controls (password, email gating, domain restriction, expiration date)
• embed Documents on external websites
• generate AI-narrated video tutorials
• manage branding (logo, colors, slogan) and apply it to exports and videos
• create a reusable asset library
• access the Service programmatically via REST API and webhooks
• use the clarife capture desktop application for screenshot capture and sync
• create and manage team Workspaces with additional seats

Feature availability depends on the Customer's Subscription Plan, as described in §5. The Operator reserves the right to modify, expand, or limit the scope of Service features, with appropriate advance notice to Customers.

§4. Account

Account registration requires a valid email address or OAuth authentication (Google, Apple, GitHub). Each natural person may hold one Account. Creating multiple Accounts by a single person is prohibited. The Customer is solely responsible for the security of their login credentials. The Customer must promptly notify the Operator of any unauthorized access to their Account. The Service provides two-factor authentication (TOTP). The Operator recommends enabling it but is not liable for consequences of the Customer not enabling 2FA.

§5. Subscription Plans

The Service offers three Subscription Plans with different feature sets and limits:

Free

A free plan with limited features, including limits on the number of Documents, storage space, Projects, and active Shares. The Free plan does not include advanced features such as Share password protection, custom branding, custom domain, API, or embed.

Pro

A paid plan that extends limits and unlocks advanced features, including unlimited Documents and Projects, increased storage, Share password and email gating, embed (iframe), watermark-free export, API access, project folders, and screenshot enhancement.

Business

The highest paid plan, including all Pro features plus: increased storage, custom branding in exports and videos, custom domain for Shares, team Workspaces with additional seats, extended embed types (iframe, widget, popup), asset library, custom video intro/outro, and priority support.

Current prices, exact limits, and a detailed Plan comparison are available on the pricing page at clarife.app/pricing. The pricing page is an integral part of these Terms. The Operator reserves the right to change Plan prices and limits. Customers will be notified of price changes at least 30 days before they take effect. A price change does not affect the current, paid billing period. Regardless of Plan, Customers may purchase AI Generation credit packs (AI credits). Each pack contains a specified number of credits. Purchased credits never expire and may be used at any time. Packs are stackable — the Customer may purchase any number of packs at any time.

§6. Payments and Billing

Paid Plans and addons are billed through Paddle.com Market Ltd, which acts as the Merchant of Record for all transactions. All prices shown exclude applicable taxes. The final amount charged may include VAT or other sales taxes depending on the Customer's location, as determined by Paddle at checkout. Subscriptions may be canceled at any time from the Billing page in the Service. Cancellation takes effect at the end of the current billing period — the Customer retains full access until then. No refunds are issued for partial billing periods. When upgrading mid-cycle, the price difference is prorated. In the event of a failed payment, the Customer receives a 14-day grace period to update their payment method. During this period, access to paid features is maintained. If the grace period expires without successful payment, the account is automatically downgraded to the Free plan. Paddle handles refund requests in accordance with its own Buyer Terms. To request a refund, contact support@clarife.app within 14 days of the charge. AI credit packs are one-time purchases. Credits never expire. Used credits are non-refundable. Unused credits may be eligible for refund within 14 days of purchase.

§7. AI Video Generation

The AI Generation feature creates video tutorials based on the Customer's Document content using: an AI language model for scenario generation (via OpenRouter), text-to-speech synthesis (Google Cloud TTS) for narration, and video rendering (Remotion on AWS Lambda). AI-generated content is auxiliary in nature. The Customer bears full responsibility for verifying and using generated materials. The Operator does not guarantee the accuracy, completeness, or correctness of AI-generated content. Generated scenarios and narration may contain errors, simplifications, or inaccuracies. Customers should not rely on AI content in contexts requiring precision (e.g., medical, legal, financial, or safety instructions). AI Generation requires purchased AI credit packs, as described in §5. Each video generation consumes 1 credit from the Customer's balance.

§8. API Access

Customers with a Plan that includes API access may use the Service's programmatic interface (REST API) via API keys generated in Account settings. API keys are treated as authentication credentials. The Customer is solely responsible for their security and confidentiality. Sharing API keys with third parties is at the Customer's risk. The Customer agrees to respect the rate limits assigned to their Subscription Plan. Systematic rate limit violations may result in temporary API access suspension. The Customer may configure Webhooks to receive event notifications from the Service. The Customer is responsible for the security and availability of specified recipient URLs. The Operator reserves the right to modify the API, including adding, changing, or retiring endpoints, with an appropriate transition period and Customer notification. All actions performed via the API are treated as the Customer's actions and are subject to these Terms to the same extent as actions performed through the web interface.

§9. Content Creation Rules

The Customer agrees not to create, upload, or share through the Service any content that:

• violates applicable law or third-party rights
• infringes on intellectual property, trademarks, or copyrights
• contains malware, viruses, or harmful code
• is defamatory, obscene, threatening, or discriminatory
• constitutes spam, phishing, or social engineering
• contains personal data of third parties without their consent
• promotes illegal activities or violence
• places disproportionate load on Service infrastructure beyond normal usage

The Operator reserves the right to remove content violating these rules without prior notice and, in justified cases, to suspend or delete the Account in accordance with §15.

§10. Sharing and Embedding

Customers may share Documents via unique links (Shares). Available access control mechanisms (password, email gating, domain restriction, expiration date) depend on the Subscription Plan. Customers with the appropriate Plan may embed Documents on external websites. Available embed types depend on the Plan. The Customer is solely responsible for shared and embedded content, including ensuring it does not violate third-party rights. The Operator does not monitor content shared by Customers but may act on reported violations.

§11. Intellectual Property

The Service, including its source code, design, branding, name, and documentation, is the intellectual property of the Operator and is protected by copyright law. Customers retain full ownership of all content they create in the Service (Documents, screenshots, annotations, branding). By using the Service, the Customer grants the Operator a limited, non-exclusive, royalty-free license to store, process, and display Customer content solely for the purpose of providing the Service. This license terminates upon deletion of the content or Account. The Operator does not use Customer content for AI model training, advertising, or any purpose other than providing the Service.

§12. Service Level Agreement (SLA)

§13. Operator Liability

The Service is provided "as is." The Operator makes no warranties beyond those expressly stated in these Terms. The Operator is not liable for: content created, uploaded, or shared by Customers; decisions made based on AI-generated content; Service interruptions due to causes beyond the Operator's control; data loss due to causes attributable to the Customer; actions of third parties who gained access to the Customer's Account due to the Customer's fault. To the maximum extent permitted by applicable law, the Operator's total liability to the Customer arising from or related to Service use, regardless of legal basis, is limited to the fees paid by the Customer to the Operator in the 12 months preceding the event giving rise to the claim, or USD 50 for Free plan Customers. The limitation of liability does not apply to damages caused intentionally.

§14. Customer Liability

The Customer bears full responsibility for all content created, uploaded, and shared through their Account, including content generated using AI features. The Customer agrees not to attempt to circumvent Service security measures, reverse-engineer, or extract source code. The Customer agrees to indemnify the Operator against all third-party claims arising from the Customer's violation of these Terms.

§15. Account Suspension and Deletion

The Operator may suspend or delete an Account in the event of: violation of these Terms, use of the Service contrary to its intended purpose, or actions threatening the security of the Service or other Customers. Where possible, the Operator will notify the Customer of the reasons for suspension or deletion via email. In cases requiring immediate action, the Operator may act without prior notice. Accounts inactive for 12 consecutive months may be deleted. Before deletion, the Operator sends two warning emails: the first after 6 months of inactivity, the second after 9 months. Customers with active paid subscriptions are exempt from inactivity-based removal. The Customer may opt out of automatic deletion (retention opt-out) in Account settings. The Customer may delete their Account at any time from the Settings page. Deletion is irreversible. Upon Account deletion, all Documents, screenshots, annotations, branding, and other Customer data will be permanently deleted within 30 days, in accordance with the Privacy Policy.

§16. Complaints

Complaints regarding Service operation may be submitted via email to support@clarife.app. Complaints should include: a description of the issue, the date of occurrence, and the Customer's contact information. The Operator will review the complaint and respond within 14 calendar days of receipt. Customers who are consumers under Polish law may use out-of-court dispute resolution methods, including the European Commission's ODR platform at https://ec.europa.eu/consumers/odr/.

§17. Force Majeure

The Operator shall not be liable for failure to perform or improper performance of obligations under these Terms if caused by force majeure circumstances. Force majeure means external, extraordinary, and unavoidable events, including but not limited to: natural disasters, epidemics, acts of war, terrorism, strikes, national or international telecommunications infrastructure failures, and public authority decisions preventing service delivery. The Operator will notify Customers of force majeure events promptly upon becoming aware of them.

§18. Personal Data

The Operator processes personal data in accordance with the Privacy Policy available at: Privacy Policy.

§19. Cookies

The Service uses cookies as described in the Cookie Policy available at: Cookie Policy.

§20. Changes to Terms

The Operator reserves the right to modify these Terms. Customers will be notified of significant changes via email at least 14 days before the changes take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. A Customer who does not accept the changes may delete their Account before the changes take effect.

§21. Final Provisions and Contact

These Terms are governed by Polish law. In matters not covered by these Terms, the relevant provisions of Polish law apply, including the Civil Code, the Act on electronic services, and the GDPR. The parties shall endeavor to resolve disputes amicably. Failing agreement, disputes shall be resolved by the competent court in Warsaw, Poland. This provision does not limit consumer rights arising from mandatory provisions of law. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect (severability clause). These Terms have been prepared in Polish and English. In the event of discrepancies between language versions, the Polish version shall prevail. Contact the Operator: support@clarife.app.